Return Policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start a return?

  1. Go to discore.nl/account
  2. Log in with your email address. You will receive a one-time code via email (no password needed)
  3. Go to Orders and click on the order you want to return
  4. Click on "Return item"
  5. Select the items and state the reason
  6. Submit the request, and we will process it as soon as possible

Please note: returns must be sent to the following address:

Noorderkwartier 14

5235 JT 's-Hertogenbosch

Please note: return costs

The costs for returning items are for the customer's account. We do not reimburse shipping costs for returns.


For questions about returns, you can always contact us at info@discore.nl.


Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, such as soiled, worn, or washed clothing, and items without tags cannot be returned.

Unfortunately, sale items or gift cards cannot be returned.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


14-day cooling-off period in the EU
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@discore.nl.